Shipping policy
Shipping Policy
Shipping Overview
We aim to process and dispatch all orders promptly to ensure a smooth and reliable delivery experience. All orders are shipped using trusted courier services with tracking provided where available.
UK Shipping
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Courier: DPD Express
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Delivery Area: United Kingdom
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Estimated Delivery Time: 1–2 business days after dispatch
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Tracking: Full tracking provided
UK orders are dispatched from our UK fulfilment centre and delivered via DPD Express for fast and secure delivery.
European Union (EU) Shipping
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Courier: DPD Direct Lite
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Delivery Area: European Union
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Estimated Delivery Time: 3–7 business days after dispatch
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Tracking: Tracking available
EU orders are shipped using DPD Direct Lite. Delivery times may vary depending on the destination country and local customs processes.
International Shipping (Outside UK & EU)
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Courier: DPD Air Classic
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Delivery Area: Rest of World
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Estimated Delivery Time: 5–12 business days after dispatch
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Tracking: Tracking available
International delivery times may vary due to customs clearance procedures in the destination country.
Order Processing Times
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Orders are typically processed within 1–2 business days
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Orders placed on weekends or public holidays are processed on the next business day
Customs, Duties & Taxes
For orders shipped outside the UK:
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Customs duties, taxes, or import fees may apply
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These charges are the responsibility of the recipient
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We are not responsible for delays caused by customs clearance
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:
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Weather conditions
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Courier delays
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Customs inspections
We are unable to guarantee delivery dates.
Incorrect Address Information
Please ensure all shipping details are correct at checkout. We cannot be held responsible for:
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Delays or non-delivery due to incorrect or incomplete addresses
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Orders returned due to address errors
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Contact Us
If you have any questions regarding shipping or delivery, please contact us at: